I have tickets for the Commonwealth Games that cost £440 but because of family commitments I am unable to use them. The problem is the official resale website is closed.

The tickets, for the rugby sevens and cycling at the Lee Valley VeloPark, are not transferable and, while I appreciate the need to avoid ticket touting, the resale site closed several weeks ago, and I’m worried I’m not going to be able to recoup any of my money.

I have family who would happily take the tickets but do not wish to risk being turned away at the stadium because they are not the named person.

I expect there are many others in a similar position. It seems organisers are prioritising money over bums on seats.
JH, Kenilworth

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Tickets for Birmingham 2022 have proved popular, but you are not alone in being unable to use yours, not least because of the planned national rail strike on Saturday 30 July. This makes the closure of the official resale site several weeks ago seem premature.

The website was open for five weeks between 31 May and 4 July, and Birmingham 2022 says anyone who was unsuccessful in reselling tickets, or who wasn’t considering selling their tickets until after the platform had closed, can transfer them to a friend or family member through their ticketing account.

You say communication with ticket holders has been poor and that you did not realise you were able to do this until we told you.

You have now been able to claw back half of your cash from a family member willing to pay face value for some of the tickets. Like other buyers, you have listed the remaining ones on the Twickets resale website.We welcome letters but cannot answer individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions