Wedgwood: a potted history of a missing online order

A reader paid at the beginning of December but missed Christmas – and is still waiting

A pot was ordered weeks before Christmas but it still hasn’t arrived.

This sounds somewhat trivial compared with everything else that’s going on in the world, but I’m very frustrated with Wedgwood.

On 2 December I ordered a number of things from the pottery firm’s website. While the other items arrived, a £51 plant pot did not, and all my attempts to get it since have failed.

Having missed Christmas, I was told it would arrive in late February, but it didn’t. I have since learned that it was never in stock.

Is there any chance you could find out what’s going on and get my money (or the pot) back?

AB, Wolverhampton

Wedgwood blamed your experience on an IT glitch. It says you should have received an email on 22 December cancelling the order, but it was not sent.

The company has apologised, and explained that you were not charged. It claims your experience was not up to its normal standards.

To make amends it has offered to deliver you a larger version of the same pot, for the same price, with free delivery.

We welcome letters but cannot answer individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

Source: Health & wellbeing | The Guardian

You May Also Like

In for the chill: five useful tips to help you stay fit in the winter

“When it’s cold outside I find a quick ice bath sorts me…

How to check a hot-water bottle’s age, and other ways to stay safe and warm

If you’re looking for ways to stay warm this winter, here are…

Have breakfast for dinner, let kids sleep in their clothes … and 12 other easy tips for better evenings

Eat breakfast for dinner If you’re often tempted to reach for a…

The creatine conundrum: can it really help your muscles and your brain?

Until relatively recently, if you were mixing a scoop of powdered creatine…