SINGAPORE – A glitch at OCBC Bank that resulted in double funds of payments through the AXS app and web site final week has been resolved, and all prospects have been refunded.
Customers who paid their payments utilizing OCBC playing cards final Thursday (March 24) through the AXS cell app m-Station and the Web-based AXS e-Station have been charged twice.
AXS stated there have been 375 such instances and it was alerted to the problem when prospects referred to as in on Saturday (March 26).
One buyer, who wrote to the media, stated she made a invoice cost of greater than a thousand {dollars} on Thursday utilizing the AXS cell app.
Giving her title solely as Ms Lee, she stated she realised on Saturday that she had been charged double for that transaction and referred to as the financial institution and AXS that very same day.
She adopted up with one other name to OCBC on Monday.
In response to queries from The Straits Times, OCBC’s head of playing cards enterprise Vincent Tan stated all duplicate transactions had been rectified by Monday.
The financial institution apologised for the inconvenience induced to affected prospects.
An AXS spokesman informed ST that AXS didn’t set off the double deduction.
She stated that AXS customers are redirected to OCBC’s cost gateway web page to enter their card particulars.
“The user will actually complete the transaction on OCBC’s payment gateway and then OCBC will return to us whether the transaction is successful or not successful,” she added.
OCBC’s Mr Tan stated the error occurred as a result of its vendor that processes AXS funds on the financial institution’s bank cards had a processing situation, leading to duplicate transactions.
An identical incident in June final 12 months resulted in DBS Bank prospects being charged twice for transactions made on their debit and bank cards.
